We pride ourselves on supplying you with great quality products that are fit for purpose and our aim is always to offer you great value as well as giving you an award-winning service.
It has come to our attention that a number of the Colouring Pens we supply have not been compliant with the required safety standard we would expect. The required standard is BS7272-1:2008. This standard governs the specifications for Safety Caps for Writing and Marking Instruments which dictates the amount of airflow that passes through the cap.
We can confirm that there have been no reported issues as a result of this non-compliance. However, as a precautionary measure, we are issuing a product recall.
Please find below the item codes and descriptions of the Colouring Pens sold by The Consortium and West Mercia Supplies since 7th September 2015, which do not comply with the required safety standard.
|610258||The Consortium Colour Broad Pens PK 12 Black|
|610259||The Consortium Colour Broad Pens PK 12 Red|
|610255||The Consortium Colour Broad Pens PK 12 Assorted|
|610256||The Consortium Colour Broad Pens PK 36 Assorted|
|610257||The Consortium Colour Broad Pens PK 288 Assorted|
|610263||The Consortium Colour Fine Pens PK 12 Black|
|610260||The Consortium Colour Fine Pens PK 12 Assorted|
|610261||The Consortium Colour Fine Pens PK 36 Assorted|
|610262||The Consortium Colour Fine Pens PK 288 Assorted|
- If you have any stock of the affected items in your store room then please do not issue them for use
- If you are currently using these products then please stop using them immediately and collate all your remaining stocks
- If these products have already been issued for use then please make every effort to retrieve them
- If pens have been issued for home use, we would recommend bringing this issue to parents’ attention as soon as possible via your regular newsletter
If you have any questions or concerns please contact our team on 01225 757103 or email firstname.lastname@example.org and a member of our team will arrange the collection and replacement of these pens for you.
The stock affected has either a yellow or blue barrel. Should you have any stock with an orange or purple barrel, please be assured that these pens are compliant and safe to continue to use.
No other pens or products are affected by this issue and any future supply of these items will conform to the required standard.
Should you have any queries at all then please do not hesitate to contact us.
We would like to thank you for your co–operation and apologise for any inconvenience caused and we look forward to continuing to serve you.